Customer Service/Call centre / SSC/BSC

French Speaking Customer Support Representative Full time

Our prestigious multinational IT service provider client is looking for:

French Speaking Customer Support Representative
The objective of the Customer Support Representative is to resolve remote user’s IT problems by means of a first-time fix or by dispatching for on-site support.

 

Tasks:
  • Answer contacts promptly and professionally
  • Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
  • Log/Validate all contacts Call Handling Database
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • May involve use of problem management database and help desk systems
  • Provide support to multiple desk
  • Attending on internal trainings
Requirements:
 

  • Fluent in French
  • Strong knowledge of English language is a must
  • User-level IT skills
  • Good communication and problem-solving skills
  • Customer orientated
  • Open personality
Our offer:
  • Working in an international, young and dynamic team
  • Opportunity to develop your professional skills in a multinational company
  • Competitive salary and benefits
  • Trainings and talent program
 

Location:
Budapest

 

Apply:

00213@fox.hrszoftver.hu

 

 

 

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Job Overview

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  • Job Title: French Speaking Customer Support Representative
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To apply for this job email your details to alexandra.serfozo@foxandwolf.hu.

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