Customer Service/Call centre / SSC/BSC

French Speaking Customer Support Representative (First Level Support) Full time

Our prestigious multinational IT service provider client is looking for:

French Speaking Customer Support Representative

(First Level Support)
The objective of the Customer Support Representative is to resolve remote user’s IT problems by means of a first-time fix or by dispatching for on-site support.

 

Tasks:
  • Answer contacts promptly and professionally
  • Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
  • Log/Validate all contacts Call Handling Database
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • May involve use of problem management database and help desk systems
  • Provide support to multiple desk
  • Attending on internal trainings
Requirements:
 

  • Fluent in French
  • Strong knowledge of English language is a must
  • User-level IT skills
  • Good communication and problem-solving skills
  • Customer orientated
  • Open personality
Our offer:
  • Working in an international, young and dynamic team
  • Opportunity to develop your professional skills in a multinational company
  • Competitive salary and benefits
 

Location:
Budapest

 

Apply:

alexandra.serfozo@foxandwolf.hu

 

 

 

Tagged as: , , ,

Job Overview

  • Date Posted:
  • Location:
  • Job Title: French Speaking Customer Support Representative (First Level Support)
Apply for job

Apply For This Job

To apply for this job email your details to alexandra.serfozo@foxandwolf.hu.

Job Location